Shipping Policy
Shipping Policy
At EQL THREADS, we strive to provide prompt and reliable delivery services for all orders placed on our website. Please read the following policy to understand our shipping procedures, rates, and timelines.
1. Order Processing Time
1.1. All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
1.2. You will receive a notification once your order has shipped, including tracking information.
2. Shipping Rates and Delivery Estimates
2.1. Shipping rates are calculated at checkout based on your location and the shipping method you select.
2.2. Estimated delivery times depend on your location and chosen shipping option. Typical delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
2.3. Free Shipping: We offer free standard shipping on orders over $75 USD within the United States.
3. Shipment Tracking
3.1. Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
4. Delivery Issues
4.1. If your package is delayed, lost, or arrives damaged, please contact our customer service team at theeqlthreads@gmail.com. We will work with the carrier to resolve the issue.
4.2. Please allow for additional time for delivery during peak seasons or unforeseen circumstances such as natural disasters or carrier delays.
5. Incorrect Address
5.1. It is the responsibility of the customer to ensure the shipping address is entered correctly. If an incorrect address is provided, EQL THREADS is not responsible for orders delivered to the wrong address.
6. Shipping Restrictions
6.1. We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions.
6.2. If your order is being shipped to an unsupported destination, we will notify you and assist with an alternative solution.
7. Returns & Exchanges
7.1. For information on how to return or exchange a product, please refer to our Refund Policy.
Contact Us
If you have any questions or need further assistance regarding shipping, please contact us at theeqlthreads@gmail.com.